We’ve answered some of your most common questions here. However, we’d love to chat: give us a call on 01209 212794 (option 3) or email hireadmin@abbotts.info.
FAQs
How do I book?
Simply call us on 01209 212794 (option 3) or email hireadmin@abbotts.info with your requirements. We’ll confirm availability, provide a quote, and reserve your items.
Help! I’ve never organised an event before.
No problem at all! Our friendly team is here to help. Just let us know what you’re planning, and we’ll guide you through what you need.
Why do I need to pay a deposit?
We take a deposit (unless you have a credit account) to cover any potential losses or damages. This is payable by card and is fully refundable if everything is returned in good condition.
What about delivery and collection?
We deliver to ground-floor locations unless otherwise arranged. There may be additional charges for specific setups, like marquees or venues with access restrictions. Please pack everything back in the protective boxes ready for collection to avoid reload charges.
What if something gets broken or lost?
We recommend getting event insurance. (Please note we have a partnership with Clear Group to help with this) Any missing or damaged items will be charged at the full replacement cost. If you find a missing item later, feel free to return it, though there may be a pickup fee.
Do I need to check everything on delivery?
Yes, please check your delivery against the delivery note and raise any issues at the time. Once signed for, we can’t accept liability for shortages or damage not reported on delivery.
How long is the standard hire period?
Our standard hire periods are:
- 3-day hire: pick up, use, return (minimum)
- 7-day hire and long-term hire are also available
Can I collect my order, and will it fit in my car?
Yes, collections are welcome! Just give us a call and we can let you know if you’ll need a car or a van, depending on your items.
Where do you deliver to?
We deliver across Cornwall, Devon, Dorset, and Somerset. We can travel further for large events. Delivery charges vary depending on location and order size – contact us for a quote.
Can I modify my order after I've booked it?
Yes — you’re welcome to add items up to 48 hours before delivery, subject to availability. However, items can only be removed or cancelled up to 7 days before delivery. Just give us a call and we’ll be happy to help with any changes.
Can I view the items before I hire them?
Absolutely! You’re welcome to visit our showroom in Redruth. Just give us a call to book an appointment.
Do you offer setup or styling services?
We don’t offer full styling, but we’re happy to recommend trusted local stylists and planners who know our range.
Can you help me plan what I need?
Definitely! Let us know your guest numbers, venue, and theme, and we’ll help you plan the quantities and options that suit your event best.
I’m preparing a lot of food – what should I consider?
Domestic fridges fill up fast! We recommend hiring a commercial fridge trailer for bigger catering needs.
How do I keep food hot during service?
We offer a range of equipment: electric ovens, gas ranges, chafing dishes, Bain-Maries, and heated trolleys.
How can I serve hot drinks to a crowd?
We supply coffee percolators, water boilers, airpots, beverage servers, and filter machines – ideal for all group sizes.
What table shapes and cloth sizes do I need?
- 2′ 6″ square: seats 4 – 54″ x 54″ cloth
- 4′6″ x 2′6″ oblong: seats 4 – 70″ x 70″ cloth
- 6′ x 2′6″ oblong: seats 6 – 70″ x 108″ cloth
- 5′ round: seats 8 – 90″ round cloth
- 6′ round: seats 10 – 108″ round cloth
You don’t have what I need – is that a problem?
Let us know what you’re after! Our range is always growing, and we may be able to source it for you.